Air India received a big blow after the former captain of the Indian women's national hockey team and Padmasree Awardee Rani Rampal was shocked to have found her bag, damaged on an Air India flight while returning from Canada. 

Rani Rampal shared her disappointing experience, posting on social media and it has gone viral. 

She wrote on social media, ‘Thank you, Air India, for this wonderful surprise. This is how your staff treat our bags.’

After her post went viral, Air India responded, apologizing for the inconvenience. They wrote, ‘Dear Ms. Rampal, we apologize for the inconvenience caused. Please DM us your ticket details, bag tag number, and damage complaint number/DBR copy. We'll take this up.’